Once the item has shipped, you will be provided with a tracking number & verification email for your order. We usually shipped within 2 business days after payment is made.
Orders ship Monday thru Friday. Our last pickup Monday thru Thursday is 3:45pm EST and Friday at 12 noon.
We sell our items through many venues – our website, eBay, Audiogon and our retail showroom. There may be a very rare case where the item is sold on one venue and you placed an order for it from another venue. In which case, priority is given to the first buyer. We do not charge nor collect money up front on any orders unless we get in touch with you first and an invoice is issued out.
For international orders, declared and custom values will be the purchase value. If you want us to declare it at a lower value, please contact us prior to ordering the item.
Credit Cards & eChecks are accepted through PayPal: Your order will ship after the payment has cleared.
Orders are only shipped to confirmed/verified PayPal addresses. We reserve the right to cancel and refund a purchase if this criteria is not meet. The only time we make that exception is when payment is made via wire transfer.
KAHL Audio is a Verified PayPal Member to ensure safety, protection and peace of mind when paying for your order. As a brick and mortar store in Fort Lee, New Jersey, customers can always come down and audition their products prior to buying. Just check on our store opening hours. We are also a Better Business Bureau accredited business with an “A” rating.
We have a 100% rating on both Audiogon and eBay and intend to keep it that way. This is our dedication to our customers.
Sales tax (7%) will be applied to orders for New Jersey customers only.
A little bit more about our business
PRODUCT INFO: All items are fully tested and evaluated. If an item is not working properly, it will be mentioned in the listing. So read carefully. Cosmetic conditions will also be clearly laid out in the listing. But because everyone has a different standard, what is an 8/10 condition to me may be a 6/10 condition to you. So it is important you check out every picture on the listing. All pictures are of the actual item and taken just prior to listing it on eBay.
WHAT KIND OF PRODUCTS WE SELL: We are a used hifi store so everything is used. So no warranty of any kind is offered or expressed. If there is a balance factory warranty from the manufacturer, you should check with them to see if it’s transferable. See above paragraph, everything is tested prior to selling and if there is any issue, we would list it in the listing. So it’s important you read every word in our listing. Occasionally, we may get dealer demo units, NOS (New Old Stock) or dealer excess inventory. Again, you need to check with the manufacturer if they will continue to honor any kind of warranty to you.
PAYMENT INFO: PayPal payment is preferred and expected within 3 days after listing has closed.
SHIPPING: Item will be shipped within 24 hours of payment clearance except late Friday afternoon, Saturday, Sunday and Public Holidays. Tracking numbers will be provided on all shipments. We ship via FEDEX and USPS with insurance and signature required. If you don’t want signature required, please notify us before we ship the item. In the very rare event that an item arrives not as described in our ads, we will resolve the issue(s) with the customer to their satisfaction. Returns are not accepted for shipping damage. If somehow the item arrives damaged, the buyer will need to inform us immediately so that we can gets the claim process rolling. We will assist every way we can to get your money back. But this will be rare as we professionally pack every item that goes out to survive the rigor of shipping regardless of value. All orders will be insured and declared at full purchase value. If you want us to declare it at a lower value, you will need to fill out a form authorizing us to declare it at the amount you want us to and that you will assume all risk at the lowered value. And that includes insurance claim should the package be damaged or go missing during shipping.
RETURNS: There are absolutely no returns for any items shipped outside the United States. International purchases for all items are “as-is”. The buyer assumes all cost of return shipping and handling. The only variation of this is if the item you receive is not the item you bought. In the rare event you have a change of mind (buyer’s remorse) after receiving the item; we may take the item back under our buy back quote or impose a re-stocking of 20% of the original purchase price. Cost of return shipping is your responsibility. This is a case to case basis and not an outright offer to accept every and any returns back. This is why it is important to read our listing carefully. Everything and anything is described in it with all pertinent information for you to make an informed decision. If you have any questions, ASK!
PARTS OR REPAIRS: All items sold as parts or repairs are NOT returnable. Please read the listing carefully and understand what you are bidding/buying before committing.
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